Biltmore Co. Homeowners
Warranty
We are so excited that you have chosen a Biltmore Co. home! We understand that buying or building a new home can be both exciting and overwhelming. We pride ourselves on building a home that you are proud of and enjoy living in. A home is made with thousands of individual parts, and occasionally things may require attention during the first 12 months. That is why our warranty team is here to help.
Warranty Information
What to Know
All warranty items should be emailed to warranty@biltmoreco.com. We recommend including any pertinent photos that may help our warranty team understand the issue. Please allow 48–72 hours for a response.
If your claim has been approved, a work order will be sent to the assigned subcontractor. All subcontractors make their own appointments, so scheduling will be handled directly with them.
If your issue is something that Biltmore's service technician can handle, you will be contacted by the Biltmore warranty department for scheduling.
Homeowner Resources
Helpful Guides
Get in the know! Below are step-by-step instructions for solving some commonly asked questions. We will continue adding and updating these resources, so check here to see if your problem can be solved with one of these helpful tips.
Homeowner Information
Common Questions
Here are answers to some of the most common questions Biltmore homeowners may encounter.
Check your breaker box located outside the home next to your AC unit. We do not leave this breaker on if your home was built during the winter. There is also a breaker in the garage that is labeled for your convenience.
Check your breaker box located in the garage. Also, reset your GFI breaker.
LED lights are meant to last longer than traditional light bulbs, but that does not mean you won't get defective ones that could burn out sooner than expected. Try replacing the LED bulb. If that does not work, contact the warranty department. Biltmore installs both can lights and disc lights. Bulbs for can lights can be replaced easily by hand, while disc lights will need to be replaced using the wire/nut method. Replacements can be purchased at Lowe's, Home Depot, or online through Amazon for a better bulk price.
Puddling of water occurs when there is more water than the area is able to drain. This can result from intense rainfall or sprinkler irrigation. Puddles should drain after rain or watering stops. If you see puddles, make sure you and your neighbors are not over-watering, especially after periods of heavy rain. Subdivision drains and storm drains are designed to allow water to flow into those areas, and heavy rain can sometimes cause those areas to overflow or puddle around sidewalk drains. If standing puddles remain in your yard after several days without watering, please email warranty.
Your landscaping is warrantied for 90 days after closing. Trees and bushes are covered during this time frame, but grass is not covered under warranty. The mechanical portion of your sprinkler system is covered under warranty for 12 months. Adjusting your sprinklers and general lawn care are considered homeowner maintenance items. Our landscapers can come out and educate you on how to use your sprinkler box and irrigation valves for a $120 service charge if you would like this service. If there is something mechanically wrong with your sprinklers, please email warranty@biltmoreco.com.
Yes. Your appliances are covered under a manufacturer's warranty. You may contact Home Appliance at 208-376-0031 for repairs after your Biltmore homeowner warranty expires.
Homeowner Maintenance
Cosmetic & Maintenance Items
Biltmore does not warranty cosmetic items in your home. These items are considered homeowner maintenance. More detailed information about what is and is not covered can be found in the warranty manual provided on the USB drive you received at closing.
- Adjusting your sprinkler heads
- Proper landscape and water maintenance
- Concrete cracks — Biltmore does not warranty concrete
- Changing HVAC filters and damage caused by not replacing them
- Interior and exterior caulking
- Paint touch-ups caused by normal wear and traffic
- Grout cracks
- Sheetrock cracks in the garage
Important Information
Emergency Items
The following items are considered emergencies:
- Total loss of heat
- A/C unit failure
- Total loss of electricity
- A plumbing leak that requires the entire water supply to be shut off
- Natural gas smell — please call the Intermountain Gas Emergency Hotline at 208-377-6840
- Total loss of water
- A situation that endangers the occupants of the home
- The garage door's failure to open
Emergency Claims: In the event of an emergency, repair-only claims may be made by telephone to a representative of Biltmore Co., but must be followed promptly with a completed Emergency Warranty claim via email.