Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide when you contact us, submit a form, request information about a home or community, or otherwise communicate with us through this website.

This information may include:

• Your name
• Email address
• Telephone number
• Information about the home, community, or service you are interested in
• Any other information you choose to include in a message or form submission

Please do not submit sensitive personal information through general website contact forms unless specifically requested.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, analytics services, or other technologies used to operate and improve the site.

This information may include:

• Internet Protocol (IP) address
• Browser and device type
• Operating system
• Pages viewed and interactions with the website
• Date and time of visits
• Referring website or source
• Approximate geographic information derived from an IP address

This information generally helps us understand how visitors use the website, maintain website security, diagnose technical issues, and improve the website experience.

3. How We Use Information

We may use information collected through the website to:

• Respond to questions, inquiries, or requests for information
• Provide information about Biltmore Co. homes, floorplans, communities, and services
• Communicate with prospective and current customers
• Operate, maintain, secure, and improve the website
• Understand website traffic and usage
• Detect or prevent fraud, misuse, security incidents, or technical problems
• Comply with applicable legal obligations

4. Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and measure website performance.

We may use analytics services, including Google Analytics, to better understand how visitors interact with the website. These services may collect information such as pages visited, approximate location, device and browser information, referral sources, and interactions with website content.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of some portions of the website.

5. How We Share Information

We may share information with service providers that help us operate our website and business. These may include website hosting providers, website and technology providers, analytics providers, communications providers, and other vendors that perform services on our behalf.

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights or property, investigate fraud or security issues, or protect the safety of Biltmore Co., our customers, or others.

Biltmore Co. does not sell personal information collected through this website for monetary compensation.

6. Third-Party Websites and Services

Our website may contain links to third-party websites, maps, real estate information, social media platforms, virtual tours, or other third-party services.

When you leave our website or interact with a third-party service, that provider's privacy practices and terms may apply. Biltmore Co. is not responsible for the privacy practices or content of third-party websites or services.

7. Real Estate and MLS Information

Our website may display real estate listing information obtained from Multiple Listing Service (MLS) data or other real estate information providers. Information displayed about properties is provided for informational purposes and may be subject to separate terms, notices, and attribution requirements.

Viewing publicly displayed property information does not by itself require you to provide personal information to Biltmore Co. If you contact us regarding a property, however, we may receive the information you voluntarily provide with that inquiry.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain appropriate business records, respond to inquiries, resolve disputes, enforce agreements, and satisfy applicable legal or regulatory requirements.

Retention periods may vary depending on the nature of the information and the reason it was collected.

9. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect information under our control from unauthorized access, loss, misuse, alteration, or disclosure.

No method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted through or stored by the website.

10. Your Privacy Choices

You may contact us to ask questions about personal information you have provided through the website or to request that we correct or delete information we maintain about you, subject to applicable law and any information we are required or permitted to retain.

Depending on where you live, applicable privacy laws may provide additional rights regarding your personal information. We will respond to applicable privacy requests in accordance with the laws that apply to Biltmore Co. and the request.

11. Do Not Track and Browser Controls

Some web browsers provide a “Do Not Track” setting or other privacy controls. Because there is not a single universally accepted standard for responding to all browser-based tracking signals, our website may not respond to every Do Not Track signal.

You may use your browser settings and available privacy controls to manage cookies and certain forms of online tracking. Third-party services used by the website may have their own mechanisms for managing privacy preferences.

12. Children's Privacy

This website is intended for a general audience and is not directed to children under the age of 13. We do not knowingly use the website to solicit or collect personal information from children under 13.

If we learn that personal information from a child under 13 has been submitted through the website without appropriate authorization, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technologies, or applicable requirements.

When the policy is updated, the effective date displayed at the top of this page will be revised. We encourage visitors to review this page periodically for information about our current privacy practices.

14. Contact Us

If you have questions about this Privacy Policy, the information we collect through the website, or a privacy-related request, please contact Biltmore Co.